Terms of Service

1. Introduction

These terms govern tutoring services provided by Elevate Tuition. A parent or legal guardian must agree to the arrangement for a student under 18. A consultation request made through the website is not itself a confirmed booking.

2. Consultation, booking and location

• Initial discussion: Elevate will discuss the student’s needs, subject, level, availability and proposed plan before lessons begin.
• Confirmed booking: A lesson is booked only when the date, time, tutor, price and format have been confirmed in writing.
• Lesson format: The lesson format and location are confirmed in writing before booking. Bristol families should not assume that an in-person slot is available until Elevate has confirmed it.

3. Fees and payment

• Published prices: Website prices describe the standard plans. The exact rate is confirmed before booking and may differ for in-person tuition, subject, level or another agreed requirement.
• Payment timing: Payment is required in advance on a per-session or agreed block basis.
• Payment method: Payment details and due dates are provided on the invoice or written booking confirmation.
• Late payment: Future lessons may be paused while an overdue balance remains unpaid.

4. Cancellation and rescheduling

• Policy confirmed before booking: Cancellation, rescheduling, non-attendance and any applicable charge terms will be provided and agreed in writing before the first paid booking.
• Tutor unable to attend: Elevate will agree a rearrangement or credit directly with the family if the confirmed tutor cannot attend.

5. Student conduct and learning outcomes

Students are expected to attend on time, participate appropriately and use shared resources responsibly.

Elevate and its tutors will provide the agreed teaching and support with reasonable care. Specific grades or academic outcomes cannot be guaranteed because they depend on attendance, independent work and factors outside the tutor’s control.

6. Privacy and safeguarding information

Personal information is handled in accordance with the Privacy Policy. Families should request and review relevant tutor identity, qualification and safeguarding information before agreeing to a match where those details have not already been supplied.

7. Contact and changes

These terms may be updated when the service or booking process changes. The terms accepted for an existing booking should be the version supplied or available at that time.

Questions: hasanyousaf17@gmail.com
Website: https://elevatetuition.online